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Customer Faqs

NanceGlow Beauty Products FAQS

If you want to know, we’ve got you covered with the facts. If you can’t find what you are looking for just reach out and our beauty advisors are here to help.

CUSTOMER SERVICE

You can easily reach our customer support team through our website’s contact form or by sending an email to support@nanceglowbeauty.com. We aim to respond to all inquiries as quickly as possible.

We don’t ship to various countries only Canada.

Canadian customers can select from our standard shipping options, which usually take [estimated time] to deliver orders to most locations within Canada.

The estimated shipping time to Canada is 5-10 business days.

Yes, we provide order tracking for all shipments. Once your order is processed and shipped, you will receive a tracking number that you can use to monitor the status of your delivery.

If you experience any delays with your order or if it hasn’t arrived within the estimated delivery time, please contact our customer support team, and we will investigate the matter promptly.

We stand behind the quality of our products. If you receive a damaged or defective item, please contact us immediately, and we will work to resolve the issue.

Unfortunately, we cannot guarantee order cancellations or modifications once the order has been processed. If you need assistance, please contact our customer support team as soon as possible, and we’ll do our best to accommodate your request.

No, we do not offer returns for products unless they are damaged or defective upon arrival. We take great care in ensuring the quality of our items, but if you receive a faulty product, please contact our customer support team for assistance.

If you receive a damaged or defective product, please take photos of the item and its packaging and contact our customer support team immediately. We will guide you through the process of resolving the issue.

Refunds are only offered for verified cases of damaged or defective products. If you encounter any issues with your order, please reach out to our customer support team for assistance.

Yes, we do offer wholesale or bulk purchasing options for interested parties. For inquiries regarding wholesale orders, please contact our customer support team.

Yes, we take data privacy seriously. Your personal information will be handled in accordance with our privacy policy, and we will not share your data with third parties without your consent.

Hours of operation are 9am-6pm Monday through Friday and Saturday 9am-1pm Sunday closed.

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Call Now 786-285-5633

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